We collect only what we need to run Folio. We don't sell your data. We don't share it with anyone except the services needed to operate the platform — primarily Stripe for payments. You can ask us to delete your data at any time. We take your privacy seriously and we've tried to explain everything clearly below.
Folio ("we", "us", "our") is a digital marketplace platform operating at joinfolio.app. We are the data controller responsible for your personal data collected through this platform.
This Privacy Policy explains how we collect, use, store and protect your personal data when you use Folio, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Folio is registered with the Information Commissioner's Office (ICO) as required under UK data protection law.
We collect different types of data depending on how you use Folio.
| Data Type | What It Includes | Who It Applies To |
|---|---|---|
| Account data | Name, email address, password (encrypted) | All users |
| Profile data | Bio, niche, content examples, profile photo, shipping address | Creators |
| Business data | Brand name, company name, industry | Brands |
| Order data | Brief details, product descriptions, communications between brand and creator | All users |
| Payment data | Transaction amounts, order history. Card details and bank details are handled exclusively by Stripe and never stored by Folio. | All users |
| Communications | Messages sent through the Folio platform between brands and creators | All users |
| Usage data | Pages visited, features used, device type, browser type, IP address | All users |
| Waitlist data | Name, email address, brand or creator type | Waitlist signups |
We do not collect sensitive personal data such as health information, ethnicity, religious beliefs, or political opinions.
We collect and process your data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To create and manage your Folio account | Contract — necessary to provide the service |
| To facilitate orders between brands and creators | Contract — necessary to provide the service |
| To process payments through Stripe | Contract — necessary to provide the service |
| To send platform notifications and order updates | Contract — necessary to provide the service |
| To handle disputes and resolution requests | Legitimate interests — to operate the platform fairly |
| To improve the platform and user experience | Legitimate interests — to develop our service |
| To comply with legal and tax obligations | Legal obligation |
| To send marketing communications (only with consent) | Consent — you can withdraw at any time |
| To contact waitlist members about the launch | Consent — you can unsubscribe at any time |
We will never sell your personal data to third parties. Ever.
| Data Type | Retention Period |
|---|---|
| Account data | For the duration of your account, plus 30 days after deletion |
| Transaction and order records | 7 years — required for tax and legal compliance |
| Platform communications | 2 years after the order is completed |
| Dispute records | 3 years after the dispute is resolved |
| Waitlist data | Until platform launch or until you unsubscribe |
| Usage and analytics data | 26 months — standard analytics retention |
After the relevant retention period, your data is securely deleted or anonymised.
Under UK GDPR, you have the following rights regarding your personal data:
You can request a copy of all personal data we hold about you. We will respond within 30 days.
You can ask us to correct any inaccurate or incomplete personal data we hold about you.
You can ask us to delete your personal data. Some data may be retained where we have a legal obligation to keep it.
You can ask us to limit how we use your data in certain circumstances.
You can request your data in a structured, machine-readable format to transfer to another service.
You can object to us processing your data for marketing purposes at any time.
To exercise any of these rights, contact us at privacy@joinfolio.app. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Folio uses cookies — small text files stored on your device — to make the platform work properly and to understand how it is being used.
| Cookie Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential cookies | Required for the platform to function — keeping you logged in, remembering your session | No — these are required |
| Analytics cookies | Understanding how users navigate the platform so we can improve it | Yes — via cookie settings |
| Preference cookies | Remembering your settings and preferences | Yes — via cookie settings |
We do not use advertising or tracking cookies. We will always ask for your consent before placing non-essential cookies on your device.
Folio is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from anyone under 18. If we become aware that we have collected data from a minor, we will delete it immediately.
If you believe a minor has created an account on Folio, please contact us at privacy@joinfolio.app and we will take immediate action.
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice on the platform. The date of the most recent update will always be displayed at the top of this page.
Your continued use of the platform following notification of changes constitutes acceptance of the updated policy.
For any privacy-related queries, data access requests, or to exercise your rights, please contact us:
Email: privacy@joinfolio.app
Platform: joinfolio.app
We aim to respond to all data requests within 30 days as required by UK GDPR. If your request is complex, we may extend this by a further two months — in which case we will notify you within the first 30 days.
If you are not satisfied with our handling of your data or your request, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO website: ico.org.uk
ICO helpline: 0303 123 1113